The Service Desk Team provides our customers with a single point of contact, through which events (problems/ issues, service requests and requests for change) are reported and subsequently managed, for services that we support. Events can be logged via the telephone, fax, email and our website.
The primary role of the Service Desk is to:
- Provide high performing, mission-critical customer support and technical assistance.
- Keep the organisation and/or supported customers, performing at the highest level possible by minimising the impact of IT related problems.
- Use IT Service Management software called assyst to manage requests.
